Terms of Service

Last Updated: 23 October 2026

1. Overview

Welcome to Bastar Decor. Throughout this website, the terms “we,” “us,” and “our” refer to Bastar Decor. Bastar Decor operates this website and online store, including all related information, content, features, products, and services, to provide customers with a convenient shopping experience.

Established in 2012, Bastar Decor is a family-run business specializing in traditional Dokra handicrafts inspired by the tribal art and heritage of Bastar, Chhattisgarh, India.

By visiting our website, browsing our products, or purchasing from us, you agree to these Terms of Service and any policies referenced herein. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You must not:

• Use our website for fraudulent, unlawful, or unauthorized purposes.

• Violate any applicable local, national, or international law.

• Attempt to interfere with the security, functionality, or operation of our website.

• Upload or transmit malicious software or harmful code.

• Copy, reproduce, distribute, or exploit website content for commercial purposes without our prior written permission.

We reserve the right to restrict access to our website if we reasonably believe that these terms have been violated, subject to applicable law.

3. Products and Handmade Craftsmanship

Bastar Decor offers handicrafts and home décor products, including figurines, decorative frames, table décor, wall décor, lamps, lanterns, and other decorative items.

Our products may include handmade Dokra and brass handicrafts created using traditional craftsmanship.

Because handmade products are individually crafted, variations in colour, texture, dimensions, patterns, shape, and finish may occur. These natural differences are part of the handmade process and may make each item unique.

Product photographs are provided to represent the items as accurately as reasonably possible. Actual colours and appearances may vary depending on lighting, photography, display settings, and the handmade nature of the product.

Please review the product description, materials, dimensions, photographs, and other specifications carefully before purchasing.

Not every product sold by Bastar Decor is necessarily handmade or made using the Dokra process. The material and manufacturing details provided on each individual product page will apply.

4. Product Availability

All products are subject to availability.

We reserve the right to modify, discontinue, limit quantities of, or update products and product information at any time, subject to applicable law and without affecting orders that must be honoured under applicable law.

If a product becomes unavailable after you place an order, we will contact you regarding the available options. If we cannot fulfil a confirmed order and payment has been received, we will arrange an appropriate refund as required by applicable law.

5. Pricing, Taxes, and Payments

All prices and applicable charges will be displayed on the website before you complete your purchase.

Prices may change without prior notice, but changes will not affect a confirmed order except where a correction or other action is legally permitted.

Applicable taxes, shipping charges, and other fees, where relevant, will be displayed or communicated before order confirmation.

We accept the payment methods made available at checkout. Payments are processed through the relevant payment service providers and may be subject to their terms and security procedures.

You agree to provide accurate billing, payment, and contact information when placing an order.

6. Orders and Order Acceptance

Placing an order constitutes an offer to purchase the selected products under these Terms of Service.

An order confirmation email acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, product unavailability, material listing errors, or delivery restrictions, subject to applicable law.

If payment has been collected for an order that we cannot fulfil, the appropriate refund will be arranged.

Please ensure that your shipping address, phone number, email address, and order details are correct before completing your purchase.

7. Shipping and Delivery

Bastar Decor ships orders to eligible locations through third-party courier and logistics partners.

Shipping charges may depend on the delivery destination, package weight and dimensions, courier service, and applicable shipping rates. The shipping charge applicable to your order will be shown or communicated before the order is confirmed.

Delivery dates and timelines are estimates unless expressly guaranteed. Delays may occur because of courier operations, weather conditions, public holidays, remote delivery locations, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where necessary.

For further information, please refer to our Shipping Policy.

8. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, replacements, and cancellations are governed by our Return, Refund and Cancellation Policy, which forms part of these Terms of Service.

Customers should review that policy before placing an order.

Our return policy generally allows eligible return requests within seven days of delivery, subject to the conditions described in the policy.

Nothing in these terms or our return policy excludes or restricts any consumer rights or remedies that cannot legally be excluded or restricted under applicable law.

9. Intellectual Property

All content on this website, including text, product photographs, logos, graphics, designs, videos, illustrations, branding, and other materials, is owned by Bastar Decor or used with appropriate authorization, unless otherwise stated.

You may view and use website content for personal, non-commercial shopping purposes.

You may not reproduce, republish, modify, distribute, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in appropriate legal action.

10. User Information and Privacy

When you place an order or use our website, we may collect information necessary to operate our business, process transactions, deliver orders, respond to enquiries, and provide customer support.

Your personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Payment information may be processed by third-party payment providers. We do not intend to store full payment card details on our own systems unless handled through a properly authorized and compliant service.

By providing your contact details, you authorize us to contact you regarding your orders, deliveries, returns, refunds, and customer service matters.

Any additional marketing communications will be handled in accordance with applicable law and your preferences.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services, analytics tools, and other external platforms.

These services may operate under their own terms, conditions, and privacy policies.

Bastar Decor is not responsible for the independent content, policies, or operations of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.

Your use of third-party services is subject to their applicable terms.

12. Website Accuracy and Availability

We make reasonable efforts to ensure that product information, pricing, descriptions, and other website content are accurate and up to date.

However, occasional errors, omissions, typographical mistakes, or technical issues may occur.

We reserve the right to correct errors, update information, and make necessary changes to website content, subject to applicable law and without improperly affecting customers' existing rights.

We do not guarantee that the website will always be uninterrupted, error-free, or available without technical issues.

13. Limitation of Liability

To the extent permitted by applicable law, Bastar Decor will not be liable for indirect or consequential losses arising from the use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or limits liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or limited.

Nothing in this section limits a customer's statutory consumer rights or remedies under applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or violate these Terms of Service in a manner that causes unlawful harm to Bastar Decor or other parties.

Any claim for compensation arising from such conduct will be subject to applicable law. Nothing in this section removes any rights or obligations that cannot legally be excluded.

15. Governing Law and Disputes

These Terms of Service are governed by the laws of India.

Any dispute arising from the use of this website or the purchase of our products will be handled in accordance with applicable Indian law and the jurisdiction of the competent courts, subject to any mandatory consumer protection rights or dispute-resolution procedures available to customers.

Customers may also pursue remedies through the consumer dispute-resolution mechanisms available under applicable law.

16. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes in our business practices, website functionality, legal requirements, or services.

The latest version will be published on this page with the updated revision date.

Your continued use of the website after changes are published will be subject to applicable law. Changes will not retroactively remove rights already accrued to customers.

17. Contact Information

For questions regarding these Terms of Service, orders, or our products, please contact us using the details below.

Business Name: Bastar Decor

Established: 2012

Email: bastardecor.info@gmail.com

Phone: +91 8770941408

Website: https://bastardecor.com

Business Address:

Bastar Decor, In front of Welcome Tower, Sector 1, Shankar Nagar, Raipur, Chhattisgarh – 492004, India.

Thank you for choosing Bastar Decor and supporting traditional Indian craftsmanship.

Bastar Decor — Tradition in every detail. Art in every piece.